Last Updated: December 17, 2024

1. INTRODUCTION
Welcome to the Privacy Policy for [medhyaherbals.com] (the “Site”) and any associated services, applications, or platforms owned and operated by Madhu Herbals Private Limited (UEN: 201626334E), trading as Medhya Herbals (“Medhya Herbals,” “we,” “us,” or “our”).

Registered Name: Madhu Herbals Private Limited
Registered Address: 60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore, 409051
Email: health@medhyaherbals.com
Phone: +65 8128 6582

We recognize the importance of protecting the privacy of individuals and their personal information. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you access or use our Site, online consultations, health programs, digital products, and related services (collectively, the “Services”).

By accessing or using our Site or Services, you confirm that you have read, understood, and agreed to the practices described in this Privacy Policy and any other terms referenced herein. If you do not agree, you must immediately cease using our Site and Services.

Age Requirements:

You must be at least 18 years of age to use our Site or Services.
If you are at least 13 years of age and under 18, you may only use our Site or Services with the express permission and supervision of your parent or legal guardian.
You must be 18 years of age or older to purchase any products or Services from Medhya Herbals.

This Privacy Policy, together with our Terms of Service, forms an integral part of your agreement with us. Our data handling practices comply with Singapore’s Personal Data Protection Act (PDPA) and, where applicable, international data protection standards such as the EU General Data Protection Regulation (GDPR).

2. INFORMATION WE COLLECT
We may collect both personal and non-personal information from you. The information we collect depends on how you interact with our Site and Services.

A. Personally Identifiable Information:
We may collect personal information that you voluntarily provide, including but not limited to:

Contact and Identity Data: Your name, email address, phone number, postal address, date of birth, and nationality.
Account and Profile Data: Information you provide when you create an account or profile, including usernames, passwords, and preferences.
Health and Lifestyle Data: Information related to your health metrics, dietary habits, lifestyle, health goals, and medical history if you choose to sign up for our health assessments, consultations, or programs.
Payment Information: Payment card details, billing address, and transaction history if you purchase products or Services. Payment processing will be handled by trusted third-party processors such as Stripe, and we do not store your full payment card details on our servers.

B. Non-Identifying Information:
Whenever you use our Site or Services, we may automatically collect certain non-identifying information, such as:

Technical Data: IP address, browser type, operating system, device identifiers, mobile network information, and device settings.
Usage Data: Pages visited, links clicked, time spent, referring URLs, and other interactions with our Site and Services.
Location Data: Approximate geographic location derived from IP address or device settings, if enabled.

This non-identifying information alone typically cannot be used to identify you without additional records or data.

3. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, pixels, and other tracking technologies to personalize your experience, improve our Site, and analyze how you interact with our Services. By using our Site or Services, you consent to the use of these technologies. You may disable cookies in your browser settings, but doing so may affect the functionality of our Site and Services.

Google Analytics and Advertising:
We use Google Analytics to help understand how visitors use our Site. Google Analytics collects information and uses it to evaluate usage and provide us with reports. Google will not associate your IP address with any other data it holds. By using our Site, you consent to the processing of data about you by Google as described in Google’s Privacy Policy.

We may also use Google AdWords and Facebook Ads for remarketing, which uses cookies to deliver targeted ads to individuals who have previously visited our Site. We do not use sensitive personal information for remarketing purposes. You may opt out of Google Analytics for display advertising and customize Google display ads by visiting: www.google.com/settings/ads.

Social Interfaces:
We may use interfaces with social media platforms like Facebook, Instagram, Pinterest, and Twitter. If you “like” or “share” information from our Site via these services, their privacy policies will apply. Connecting your visits to our Site with other personal information they hold is governed by their policies.

4. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:

Service Provision: To provide, maintain, and improve our health assessments, Ayurvedic consultations, wellness programs, and other Services.
Enhancement of User Experience: To personalize and tailor content, recommendations, and guidance based on your health profile and interests.
Communications and Marketing: To send you newsletters, promotional offers, updates, and other marketing communications, subject to your consent where required. You may unsubscribe from marketing communications at any time by contacting us or using the “unsubscribe” link provided in the communication.
Transactions: To process payments, manage subscriptions, fulfill orders, and maintain transaction records.
Customer Support: To respond to your inquiries, assist with technical issues, and provide general customer support.
Legal and Compliance: To comply with applicable laws and regulations, enforce our Terms of Service, detect and prevent fraud, and protect our rights, property, and safety or that of others.

We will never sell or lease your personally identifiable information to third parties without your consent.

5. DISCLOSURE OF YOUR INFORMATION
We may share your information in the following situations:

Service Providers and Partners: With trusted third parties who assist in operating our Site, providing our Services, payment processing (e.g., Stripe), email marketing (e.g., MailerLite), or conducting analytics (e.g., Google Analytics). These parties are contractually obligated to handle your data securely and use it only as directed by us.
Healthcare Professionals: With affiliated Ayurvedic practitioners, nutritionists, or wellness experts as necessary to provide health assessments, consultations, and personalized treatment recommendations.
Third-Party Platforms: If you interact with third-party platforms (e.g., ManyChat, Instagram, Facebook), your information may be subject to their respective privacy policies.
Business Transfers: In the event of a merger, acquisition, sale of assets, restructuring, or bankruptcy, we may transfer your information as part of that transaction.
Legal Obligations: We may disclose information to law enforcement or other authorities if required to do so by law, subpoena, court order, or if we believe it is necessary to comply with legal obligations, protect our rights or the rights of others, or respond to claims.

You agree that we may not be held liable for the actions of these third parties beyond our control and that you must take legal action directly against them if they commit any actionable wrongdoing against you.

6. ACCESSING, EDITING, AND REMOVING YOUR INFORMATION
If you have provided personal information to us, you may contact us at health@medhyaherbals.com to:

Review the information we hold about you.
Correct any inaccuracies in your personal information.
Request the deletion of your personal information.
Opt out of certain data collection practices or marketing communications.

While we will honor your requests to the extent required by law, please note that we may retain certain information for a commercially reasonable period for recordkeeping, audit, or other legal compliance purposes, and such information may not be accessible by you.

7. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred and maintained on servers located outside of your jurisdiction, including in countries that may not have equivalent data protection laws. By using our Site or Services, you consent to the transfer of your information to these jurisdictions. We will ensure that appropriate safeguards are in place to protect your data in accordance with applicable law.

8. THIRD-PARTY LINKS AND SERVICES
Our Site or Services may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their respective privacy policies before providing any personal information.

9. DATA SECURITY
We employ reasonable administrative, technical, and physical measures designed to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, we cannot guarantee absolute security. We recommend that you use antivirus software, routine credit checks, firewalls, and other precautions to protect yourself online.

10. CHILDREN’S PRIVACY
We do not knowingly collect personal information from individuals under the age of 13 without parental consent. If you are at least 13 and under 18, you may only use our Site or Services with the permission and supervision of your parent or guardian. If you believe that a child has submitted personal information to us without parental consent, please contact us so that we can take steps to remove the information promptly.

11. COMMERCIAL AND NON-COMMERCIAL COMMUNICATIONS
By providing your contact information, you consent to receive communications from us, including newsletters, promotional offers, and marketing messages. If you wish to opt out of certain communications, please contact us at health@medhyaherbals.com or use the “unsubscribe” link in the communication. We will endeavor to remove you from our marketing lists promptly.

12. AMENDMENTS TO THIS PRIVACY POLICY
We may update or revise this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes, we may provide additional notice (e.g., by posting a prominent announcement on our Site or sending an email). Your continued use of the Site and Services after any changes to this Privacy Policy constitutes your acceptance of the revised terms.

13. CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please contact us at:

Madhu Herbals Private Limited
60 Paya Lebar Road, #07-54 Paya Lebar Square,
Singapore, 409051
Email: health@medhyaherbals.com
Phone: +65 8128 6582

We will respond to your inquiries or requests in a reasonable timeframe in accordance with applicable laws.

BY USING OUR SITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO ITS TERMS.